Aug. 2011
~ present
NTT Data
americas.nttdata.com/
Working with project managers, developers, and business users to write technical and user documentation relating to system enhancements, system changes, training material and other technical documentation; Assisting in documenting that as-is business processes of the different FBI groups; Participating in several demos and sessions to get a better understanding of the Sentinel system; Design training for over 400 users to teach a new system tool that would be replacing the existing one; Complete all duties involved in setting up, communicating, executing and evaluating training classes; Design training course to meet the needs of the FBI's mission, goals, and strategic plan; Familiarize myself with Microsoft LiveMeeting to host the training course; Conduct analysis to identify performance gaps and ensure learning solutions are effectively aligned with strategic goals.
Dec. 2010
~ July 2011
SSB
www.ssbinc.com
Working on several projects collecting, analyzing, and documenting customers’ business requirements to develop more in-depth functional and non-functional requirements to design and develop systems; Evaluating data collected through task analysis, customer interviews, and ticketing system; Providing input to development team to ensure that the developed system fits the customer’s needs; Using Microsoft Team Foundation Server (TFS) to track requirements, change requests and bugs that sync with developer’s code; Preparing supporting documentation for the requirements gathering and analysis process: business requirements document, functional requirements document, use cases, requirements traceability matrix, and change analysis reports; Communicating with customers and team to deliver a successful product; Assisting testing team with test scripts and test scenarios; Developing templates for requirements and testing; Managing any change requests that customers and/or team want in the system; Part of the CMMI group that is working to bring company up to CMMI-Level 3; Obtained Top Secret clearance.
June 2010
~ Dec. 2010
Freelance Writing
www.chicwriter.com
Wrote a variety of technical documentation and proposals for different companies and individuals throughout the United States; Taught seminars throughout the region and on the web on how to effectively write technical documentation and proposals targeting businesses and individuals.
Feb. 2008
~ June 2010
CACI
www.caci.com
Developed various documentation for RM Online project – gap analysis report, design documents, project management documentation, and requirements documents; Organized material and wrote descriptive documentation according to standards regarding order, clarity, conciseness, style, and terminology; Ensured that technical documentation was accurate, complete, and met editorial and government specifications and adhered to standards for quality, graphics, coverage, format, and style; Established style guidelines and standards for deliverables, such as gap analysis report, comparison reports, and online help using Robohelp; Analyzed factors and components of systems to recommend and institute changes to increase efficiency; Ensured the finished product meets the design objectives, requirements, and any other appropriate criteria associated with the system requirements and Statement Of Work; Partook in CMMI training for Requirements Gathering and Analysis; Lead in gathering requirements for the project; Assisted QA Lead with metrics. Contributed in restructuring several requirements process for key projects; Assisted in developing and presenting basic training programs for individuals.
Aug. 2007
~ Feb. 2008
Convergenz
www.conv.com
6-week temporary position that turned into a more permanent one; Worked alongside CACI, Intl Engineers to create a variety of technical and project management documentation for their U.S. Army Resource Management System contract; Ensured that documents complied with U.S. Army processes and guidelines, Edited and co-wrote project management documents, such as Concept of Operations; Developed several technical documents, such as Requirements Traceability Matrix; Gap Analysis Report, and Software Design Specification; Partook in peer reviews; Created and maintained online help manual using Robohelp.
March 2007
~ Aug 2007
Enallage
www.enallage.com
Provided writing and editing services for various companies and individuals throughout the U.S.
Oct. 2006
~ March 2007
Array Information Technologies
www.arrayinfotech.com
Created form templates for various functions, Assisted in developing the ISO9001 documentation control process; Was the point person for several projects; Developed usability, researching and writing documentation for business processes, training manuals, and development of user-friendly document templates for easy maintenance of published standards, forms, and processes.