Aug. 2011
~ present

NTT Data

Providing business/systems analysis for the development of requirements and design for a large government case management system; Closely working with project managers, developers, subject-matter experts, and business users to create user stories; develop use cases and workflow diagrams; Writing and editing various documents (i.e. congressional reports, briefings, memos, concept of operations, training materials, etc.) for the project; Supporting and assisting Sentinel users with system issues, bugs, and enhancements; Managing the content and structure of a few SharePoint sites: Performing SharePoint updates of current content pages and insert/organize new content; Conducting extensive analysis to identify performance gaps and ensure learning solutions are effectively align with strategic goals; Created training plan and taught over 400 users on a new system tool; Familiarized myself with Microsoft LiveMeeting to host the training course; Conducted analysis to identify performance gaps and ensure learning solutions are effectively aligned with strategic goals.

Dec. 2010
~ July 2011


Worked on several projects collecting, analyzing, and documenting customers’ business requirements to develop more in-depth functional and non-functional requirements to design and develop systems; Evaluated data collected through task analysis, customer interviews, and ticketing system; Provided input to development team to ensure that the developed system fits the customer’s needs; Used Microsoft Team Foundation Server (TFS) to track requirements, change requests and bugs that sync with developer’s code; Prepared supporting documentation for the requirements gathering and analysis process: business requirements document, functional requirements document, use cases, requirements traceability matrix, and change analysis reports; Communicated with customers and team to deliver a successful product; Assisted testing team with test scripts and test scenarios; Developed templates for requirements and testing; Managed any change requests that customers and/or team want in the system; Partook in the CMMI group that is working to bring company up to CMMI-Level 3; Obtained Top Secret clearance.


June 2010
~ Dec. 2010

Freelance Writing

Wrote a variety of technical documentation and proposals for different companies and individuals throughout the United States; Taught seminars throughout the region and on the web on how to effectively write technical documentation and proposals targeting businesses and individuals.


Feb. 2008
~ June 2010


Developed various documentation for federal resource management system – gap analysis report, design documents, project management documentation, and requirements documents; Worked as a Functional Expert assisting IBM in developing an interoperable Planning, Programming, Budgeting, and Execution (PPBE) system for military agency; Created use cases and diagrams to aid developers; Developed various documentation for resource management project; Established style guidelines and standards for deliverables, such as gap analysis report, comparison reports, and online help using Robohelp; Analyzed factors and components of systems to recommend and institute changes to increase efficiency; Partook in CMMI training for Requirements Gathering and Analysis; Lead in gathering requirements for the project; Assisted QA Lead with metrics. Contributed in restructuring several requirements process for key projects; Assisted in developing and presenting basic training programs for individuals; Wrote and collaborated on various proposals in response to request for proposals (RFPs); Assisted in developing and presenting basic training programs for individuals.


Aug. 2007
~ Feb. 2008


Six-week temporary position that turned into a permanent one with CACI; Worked alongside CACI Engineers to create a variety of technical and project management documentation for the federal resource management system being developed; Ensured that documents complied with government and military processes and guidelines, Edited and co-wrote project management documents, such as Concept of Operations; Developed several technical documents, such as Requirements Traceability Matrix; Gap Analysis Report, and Software Design Specification; Partook in peer reviews; Created and maintained online help manual using Robohelp.


March 2007
~ Aug 2007


Provided writing and editing services for various companies and individuals throughout the United States.


Oct. 2006
~ March 2007

Array Information Technologies

Created form templates for various functions, Assisted in developing the ISO9001 documentation control process; Was the point person for several projects; Developed usability, researching and writing documentation for business processes, training manuals, and development of user-friendly document templates for easy maintenance of published standards, forms, and processes.


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